Refund & Cancellation Policy
Last Updated: June 2026
At CELPIP GO Academy, we are committed to providing high-quality educational content, resources, and support to help students achieve their CELPIP goals.
Please read this Refund & Cancellation Policy carefully before purchasing any course, membership, coaching service, or digital product offered through our platform.
1. Digital Products & Online Courses
All courses, mock tests, downloadable materials, templates, study plans, coaching resources, and educational content provided by CELPIP GO Academy are digital products delivered online.
Due to the nature of digital products, purchases are generally considered final once access has been granted.
2. Refund Eligibility
Refund requests may be considered only in the following situations:
Duplicate payment made by mistake.
Technical issues preventing access to purchased content that cannot be resolved by our support team.
Accidental purchase where no course content has been accessed.
Billing errors caused by the platform or payment processor.
All refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Situations
Refunds will not be granted for:
Change of mind after purchase.
Failure to achieve a desired CELPIP score.
Lack of time to complete the course.
Failure to attend live sessions, coaching calls, or study groups.
Dissatisfaction after accessing a significant portion of the course content.
Personal circumstances unrelated to course quality or accessibility.
Requests submitted after the refund eligibility period has expired.
Incorrect purchasing decisions made by the customer.
Failure to review course details before purchase.
Accessing more than 20% of the course content, including videos, downloadable materials, mock tests, practice exercises, templates, or premium resources.
Once a student has accessed more than 20% of the course content, the purchase will be considered consumed and no refund will be issued.
4. Cancellation Policy
Students may cancel future subscription renewals at any time if a recurring subscription or membership plan is offered.
Cancellation will prevent future charges but will not automatically generate a refund for previous payments.
Access to purchased content will remain available until the end of the active billing period unless otherwise stated.
5. Refund Review Process
Each refund request is reviewed individually.
CELPIP GO Academy reserves the right to approve or deny any refund request based on:
Account activity.
Course access history.
Download activity.
Usage of mock tests and premium resources.
Attendance records for coaching or live sessions.
The specific circumstances of the request.
The decision of CELPIP GO Academy regarding refund eligibility shall be considered final.
6. Course Access Monitoring
To protect the integrity of our educational content and digital resources, CELPIP GO Academy reserves the right to monitor course access activity when reviewing refund requests.
This may include:
Percentage of course completed.
Videos viewed.
Materials downloaded.
Practice tests accessed.
Login activity.
7. Processing Time
Approved refunds will typically be processed within 7–14 business days, depending on the payment provider and financial institution involved.
CELPIP GO Academy is not responsible for delays caused by banks, payment processors, or third-party financial services.
8. Contact Information
For refund or cancellation inquiries, please contact us at:
Email: support@celpipgo.com
We aim to respond to all inquiries within 3 business days.
9. Agreement
By purchasing any course, coaching service, membership, mock test, or digital product from CELPIP GO Academy, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
If you do not agree with this policy, please do not purchase or access our products and services.